1. Introduction
Welcome to Snaptel Insights, operated by ICTNetworks (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of the Snaptel Insights mobile application (“App”) and associated web interface (“Web Portal”). By using our services, you agree to comply with and be bound by these Terms.
2. User Roles
Snaptel Insights is designed for two user roles:
- Resellers – Manage PBX services and related customer configurations.
- Customers – Access call insights, statistics, and related service data.
3. Eligibility
You must be at least 18 years old to use the App or Web Portal. By using our services, you represent and warrant that you meet this requirement.
4. Account Registration
To access certain features, you must create an account. You are responsible for safeguarding your login credentials and agree not to share them with others. ICTNetworks is not liable for unauthorized use of your account resulting from your failure to maintain security.
5. Acceptable Use
You agree not to use Snaptel Insights for any unlawful purpose or in a way that could harm, disable, overburden, or impair our systems. Prohibited actions include, but are not limited to:
- Attempting to gain unauthorized access to our servers or data
- Interfering with or disrupting the integrity of the service
- Using the service for fraudulent or malicious activities
6. Service Availability
We strive to maintain availability of Snaptel Insights but cannot guarantee uninterrupted or error-free service. We reserve the right to suspend or discontinue the service at our discretion for maintenance, upgrades, or other reasons.
7. Data Usage and Privacy
Your use of Snaptel Insights is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.
8. Intellectual Property
All content, trademarks, logos, and intellectual property associated with Snaptel Insights are owned by ICTNetworks. You are granted a limited, non-exclusive, non-transferable license to use the App and Web Portal solely for their intended purpose.
9. Limitation of Liability
ICTNetworks will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of Snaptel Insights, including loss of data or profits, even if we have been advised of the possibility of such damages.
10. Indemnification
You agree to indemnify and hold ICTNetworks harmless from any claims, damages, liabilities, costs, or expenses arising from your misuse of the service or violation of these Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
12. Changes to Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of the App or Web Portal constitutes acceptance of the revised Terms.
13. Contact Us
If you have any questions about these Terms, contact us:
ICTNetworks
Email: apps@ictglobe.net
Website: www.ictglobe.net