Effective Date
01 June 2025
ICTNetworks (“we,” “our,” or “us”) operates the Snaptel Insights mobile application (“App”) and associated web interface (“Web Portal”). This Privacy Policy explains how we collect, use, and protect your information when you use our services.
1. Information We Collect
1.1 Mobile Application
The Snaptel Insights mobile app does not collect personal information directly from users. The app may collect non-personal device information (device model, OS version, app usage statistics) for performance monitoring. We use OneSignal for push notifications, which may collect device identifiers (tokens) to deliver notifications. See OneSignal’s Privacy Policy.
1.2 Web Portal
When using the web interface, we may collect personal information such as:
- Name, email address, phone number, and company details
- Login credentials (username and hashed password)
- PBX configuration data, call records, and account management details
1.3 Automatically Collected Data
We may collect IP addresses, browser type, and usage data (e.g., time spent in the app, actions taken).
2. How We Use Your Information
- To provide and improve the Snaptel Insights service
- To manage accounts (Reseller and Customer roles)
- To send important service updates or notifications
- To ensure system security and prevent fraud
- To comply with legal obligations
3. Data Storage and Security
Data is stored securely on our servers. We implement industry-standard security measures to protect your data from unauthorized access. Access is restricted to authorized ICTNetworks personnel only.
4. Sharing of Information
We do not sell or rent your personal information to third parties. We may share data with trusted service providers (e.g., OneSignal) who assist in delivering app functionality. We may disclose information if required by law or to protect our legal rights.
5. Third-Party Services
The app uses the following third-party services:
- Google Play Services
- OneSignal (push notifications)
6. User Rights
You may have rights to access, update, or delete your personal information. You can opt out of push notifications via device settings. To request data access or deletion, contact us (see section 8).
7. Children’s Privacy
The app is not intended for children under 13, and we do not knowingly collect personal data from children.
8. Contact Us
For questions about this Privacy Policy, contact us at:
ICTNetworks
Email: apps@ictglobe.net
Website: www.ictglobe.net
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.